Detailed Product Description
Customer Care Services
Customer service (also known as Client Service) is the provision of service to customers before, during and after a purchase.
Itsimportance varies by product, industry and customer. As an example, anexpert customerght require less pre-purchase service (i.e., advice)than a novice. In many cases, customer service is more important if thepurchase relates to a service as opposed to a product".
Customerservice may be provided by a person (e.g., sales and servicerepresentative), or by automated means called self-service. Examples ofself service are Internet sites.YANTRAMBPO Customer Services includes:
- Customer experience managementStrategic Partnership
- Inbound Phone Support
- Customer relationship management
- Answering Support Services
- Customer service representative
- Live Chat Support Services
- Customer survey
- E-mail Support Services
- Service system
- Technical Support Services
Yantrambpo' strategic partnerships are built on a solid goal:To establish relationships with business peers creating anextraordinary level of new value that neither partner can create alone.The relationship begins with Yantrambpo' core competencies as astrategic partner:
- Financial stability
- Multiple industry experience
- Knowledgeable and experienced personnel
- A breadth of contact center service offerings and technologies
- Market orientation and innovation.
Yantrambpoprerequisite for a strategic, enterprise-level partnership is trustingin Yantrambpo as an organization, its people and its core competenciesin contact center operations.
Thisenterprise relationship starts with Yantrambpo employing a teamdedicated and entrusted with understanding your needs and developingthe value creation exercise into a reality. Team members includeexperts from sales, business management, knowledge management andquality assurance. Best Program Design and Performance
Yantrambpo'expertise in contact center program design and performance is theresult of our commitment to leverage best-in-class practices byintegrating our people, processes and technology to help clientsenhance quality, increase sales and reduce costs.Lowest Operating Cost to the Client
Beingthe world's largest outsourced provider of customer care services doesnot necessarily mean being the "price leader." An organization mustconsider that all performance-based measures work together to drivecost, not just one or two. Evaluating all cost drivers ensures acomplete cost picture as well as prevents cost-efficiency frominhibiting other program objectives such as call handling rates, salesconversion, etc.Cost-Preventive Performance
Cost-preventiveperformance measures must be considered when evaluating the total costof two competing solutions. For example, a high first-call resolutionrate prevents customers from having to call a second or third time toachieve resolution. In addition, the availability of a morecost-effective channel, such as IVR, drives down the total cost to theclient of managing customer interactions. The ability of Yantrambpo toprovide these kinds of capabilities contributes as much to the client'sbottom line as a low price might from a competitive solution.High Utilization and Productivity Factors
Anorganization that has high performance measures but very poorutilization and productivity is, in effect, paying for that level ofperformance. At Yantrambpo, we help clients meet the challenge tomaintain high utilization and productivity levels without sacrificingprogram performance.Cost Reduction Case Studies
Many of our clients have benefited from our ability to effectively manage customer care program costs. For example:
By partnering with Yantrambpo, US Postal Service saved an estimated 25%on contact center operations during the first year, with guaranteedannual savings in subsequent years.Highest-Quality Contact Management and Expertise
Yantrambpo' reputation, human resource expertiseand employee training and development programs have given us theability to attract and retain some of the highest-quality customer carerepresentatives and management staff in the industry. Are you looking to improve company sales, secure customer retention, and increase customer acquisition?
We are offering you a highly trained and experienced team to handle your telemarketing and inbound calls. Our services are designed to optimize the performance of your business, which in-turn results in increased profits.Our services are readily available to B2B and B2C companies.Whatever your unique requirements we can accommodate you. If yourequire a special service function, we can tailor our offering to suiteyour exact need. We operates 24/7, offering expert customer service that results in solidifying your credibility with current and potential clients.
No situation is too complex or too simple; we will take care of your customers and your business. YANTRAMBPO Live Chat support includes:
- Website navigation support
- Online search and information support
- Online order form completion and transaction support
Our awarding-winning live chat service has a proven track record in helping companies increase sales and improve customer service.
Close sales with visitors who hesitate on product pages or in theshopping cart by inviting them to chat with a product specialistIncrease order values by cross-selling or upselling complementary products or accessories Improve first contact resolution through hands-on assistance from a support representative
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