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Mr. frontlinessm frontlinessm

Contact Information

Address: B-22 Sector-4, Noida, Uttar Pradesh, India, 201301
Country: [India]
Phone: - - 91-120-4250222
Mobile: -
Fax: - - 91-120-4250222
home products Service Management System

Service Management System

Product Details:

Keywords Other Business Services, Service Management System, , FSL Software Technologies Ltd., India
Category Business Services > Other Business Services 
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Detailed Product Description


Complaint ManagementSystem allows you to allocate the complaints as per the required skill sets & location resulting in timely completion of complaints thus reducing the turnaround time and minimizing the chances of repeat complaints, raising customer satisfaction many fold.Advance Day PlannerUnder this, the product provides that if a Service Engineer is visiting any area/ Location to fix a complaint, he can see all customers in that area and what services are due to them in next one month (configurable period). He can see what services are due to such other customers for payment realization, civil work inspection, follow up visits, preventive commitments made, relational calls etc. so that in single call visit he can do multiple jobs.Skill level AssessmentSystem throws the data for number of complaint handled by an engineer in a given time frame and the average time involved in resolution of the same. Highlights training and skill enhancement requirements of the service engineer, resulting in better customer service and ensures customer retention.Service Contract System allows you to have the data for all your service contracts and generates reports for AMC due, AMC not renewed, AMC received - region-wise, customer-wise, employee-wise, product-wise as well as also displays expected AMC for the machine not procured from us.AMC Target V/s AchievementSystem provides you the AMC status in one click which saves time of management in analysing the total due V/s realized AMC revenue. It also gives you the potential for AMC from a particular region, particular branch etc. Saves time involve in deriving the areas potential and setting targets for respective region, branch or service engineer. A single report gives you the areas potential for AMC thus enabling rational and achievable target settings. AMC Order V/s Service Cost Real-time analysis and diagnostic capabilities for each region, branch and for each customer and its product. This shows the analysis of AMC value received, the number of days committed, Days left to serve, Number of complaints handled as of date and cost incurred. This single reports gives you a complete analysis on each AMC contract whether its profitable or not. Indicates the actual service cost against AMC revenue thus creating a rational for increase in AMC charges and also indicates areas of improvement enabling reduction in service cost. Service Engineer wise Spares AnalysisSystems gives you a report which throws the analysis on the total number of spares changed in a given time frame with a break up for whether they are under warranty, under AMC or paid with a further bifurcation of company provided and open market spares. This in turn gives an analysis on the spares sales and also gives an indication whether the engineers are promoting company provided spares or encouraging open market product. Generates focus on spares sales thus increasing spare sales revenue. Preventive MaintenancePreventive Maintenance-Commitment made, commitments pending under warranty, under AMC etc. for a particular period, region, branch, customer, service engineer etc.

Service Management System

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